Philadelphia Inquirer Reviews

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New Reviewer

Cancel my home delivery

The paper is not being delivered regularly. We have not received papers in the mast 2 weeks. I would still like digital access
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ID
#2714451 Review #2714451 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disgraceful service.

Paper has been incompletesections missing on more than one occasion, days when no paper is delivered at all. I expect a paper at my door by 7 am, not mid morning. Some days the carrier leaves the papers at the Guard House either for delivery by the Communitys staff or they are left at the lobby desk for pickup by the resident subscribers. DISGRACEFUL!
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ID
#2698052 Review #2698052 is a subjective opinion of poster.
Cons
  • Constant missed or damaged papers
  • Terrible delivery service
Preferred solution
Deliver product or service ordered

Delivery problem

Once again, we did not receive our paper today......your delivery service is as useless as your promises that it will be fixed......just awful
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ID
#2685175 Review #2685175 is a subjective opinion of poster.
Location
Haddonfield, New Jersey
New Reviewer

Paper not delivered

We did not receive either the Sunday or Monday paper. Also calls are going unanswered If paper is delivered after we leave for work it is useless

User's recommendation: Don’t count on getting the paper but the bill is never late.

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ID
#2676869 Review #2676869 is a subjective opinion of poster.
Cons
  • Del
  • Poor delivery
  • Too many missed deliveries and impossible to contact
Preferred solution
Deliver product or service ordered
New Reviewer

Took my money but can’t deliver a Sunday papper

I do whats asked regarding reporting the issue BUT Ive been told the warehouse is aware and someone will deliver AGAIN nothing happens. Its been almost three months. Ive prepaid! They never offer a refund!!!

User's recommendation: They don’t seem to have their act together regarding drivers . They will take your money and not tell you there is a possible delivery issue . I’m just tired of contacting with no resolution!

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ID
#2674677 Review #2674677 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Physi
  • Paper itself
Cons
  • Delivery
Loss
$26
Preferred solution
Let the company propose a solution
New Reviewer

Broken window 8:27 am

See above Delivery man broke window with newspaper thrown from his car at 8:27 am Sunday, July 11. Please arrange for replacement of Anderson awning style window at you expense.
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ID
#2674291 Review #2674291 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$400
Preferred solution
Full coverage of installation of new window.

No paper again

Please please credit my account. I wish to have my delivery person notified. No paper again and again

User's recommendation: Don’t get home delivery.

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ID
#2673863 Review #2673863 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Cons
  • Constant missed or damaged papers

Terrible delivery service

We get Monday's news on Wednesday, when Tuesday's paper is delivered. Sometimes we get Wednesday's paper Wednesday night. It's very hard to get hold of customer service. The paper's website does not list a phone number on its customer service page.
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ID
#2666796 Review #2666796 is a subjective opinion of poster.
Location
Chadds Ford, Pennsylvania

Not at all happy, paid for and no delivery for the 3rd. Sunday in a row!!

I am not receiving my Sunday paper, it is now three weeks in a row! I want CREDIT for undelivered papers.

User's recommendation: Go buy your paper in the grocery store.

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ID
#2656308 Review #2656308 is a subjective opinion of poster.
Location
Norristown, Pennsylvania

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Verified Reviewer
New Reviewer

Did not get sunday paper, this happens every other

did not get sunday paper,this happens every other sunday your delivery person is either late or nonexisting
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ID
#2655971 Review #2655971 is a subjective opinion of poster.
Pros
  • Receiving the paper as promised
Cons
  • Delivery
Preferred solution
Let the company propose a solution

Another screw-up

Bad enough that switching to the Newsday Sunday crossword was insulting to avoid solvers, but yet again today 6/20 The Inqy published the one from last week - not the first time.
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ID
#2622553 Review #2622553 is a subjective opinion of poster.
Location
Elkins Park, Pennsylvania

Fraudulent Billing

Every moth they billed for a different larger amount. Plus made up activation fees RIP OFF We cancelled subscription 6-18-21

User's recommendation: Buy from news stand & not them, if you want this paper.

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ID
#2618742 Review #2618742 is a subjective opinion of poster.
Location
New Hope, Pennsylvania
New Reviewer

Not a full digital customer but being charged

Update by user Jun 17, 2021

Very poor inaccessible customer service.

Original review posted by user Jun 17, 2021
Eric said that I was still down as a subscriber, as I told him that I had to discontinue the service. I thought I had had done this several months ago, but I will still be charged up to June 2021 . Please send me a physical proof to that status to my mailing address on record. Thank you Joyce Oxfeld
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ID
#2616112 Review #2616112 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Philadelphia Inquirer Customer Care
New Reviewer

Complaint

I want to know why the Giant store and the Acme in Thorndale were only given half of the Sunday newspaper 6/13/21. You are charging $4.95 for an incomplete paper! It has happened at least two weeks in a row.

User's recommendation: correct your deliveryman.

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ID
#2608629 Review #2608629 is a subjective opinion of poster.
Pros
  • Like paper
Cons
  • Cost of paper
Preferred solution
correct the deliveryman

My newspaper was not delivered for 4 days this week

I am disgusted with the service I am getting. The Bucks County Courier is delivered along with the Inquirer and so I didn't receive that either. On Sunday I also get the New York Times and I had to call on Sunday. I'm tired of spending time waiting to talk to someone about this problem.
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ID
#2595552 Review #2595552 is a subjective opinion of poster.
Service
Philadelphia Inquirer Delivery Service
Pros
  • Reading the morning paper
  • To read the paper
Cons
  • Poor delivery service
  • Absolutely horrible service
Preferred solution
Apology